Please Rotate Your Device

Charis for
Individuals

Charis for
Individuals

Charis manage schemes on behalf of companies, authorities and charities.

This section is for customers to quickly view which schemes we have open at any one time, and which schemes are coming soon.

We supply all the important criteria to help you make a successful application. If you need any additional support our customer service team is available to answer any questions and support you through your application process.

For those schemes currently open you will be taken off our website to the suppliers to apply or access more information. For those schemes coming soon, we recommend you register your interest as early as possible. Remember that registering your interest is not an application, but a request to be contacted when your supplier’s scheme opens.

Scheme providers

Below are the partners for whom we manage schemes. Please select your supplier to find out which schemes are currently open or coming soon.

Open schemes

Below are the schemes which are currently open. For those schemes currently open our website link will take you directly to your supplier.

Currently open

Energy Fund

E.ON Next provides support for household energy bills to those who may be struggling. This could be a grant towards bills or help to buy energy-efficient white goods. We may require you to take actions to help you get back on track with your energy payments.

Currently open

Energy Fund

Business Energy Solutions provides supports for self-employed and small business customers who find themselves in financial difficulty and are struggling to pay their utility bills.

Currently open

Energy Fund

EDF provides support for household energy bills to those who may be struggling. From insulation and replacement heating systems to energy-efficient white goods. We may require you to take actions to help you get back on track with your energy payments.

Currently open

Energy Fund

E.ON provides support for household energy bills to those who may be struggling. This could be to help pay current or final energy bills or replace white goods. We may require you to take actions to help you get back on track with your energy payments.

Currently open

Energy Fund

npower provides support for household energy bills to those who may be struggling. This could be a grant towards bills or help to buy energy-efficient white goods. We may require you to take actions to help you get back on track with your energy payments.

Currently open

Warm Home Discount

Charis manage the Warm Home Discount scheme on behalf of npower with successful applicants receiving a £140 credit towards their electricity bill by 31 March. This seasonal scheme provides support to households who may struggle to keep warm over winter. We do have a limited fund so get in early!

Coming soon!

We have a range of schemes that are coming soon. There is often a high demand and funds are limited so we suggest you register your interest as early as possible.

Coming Soon!

Warm Home Discount

Charis manage the Warm Home Discount scheme on behalf of Scottish Power with successful applicants receiving a £140 credit towards their electricity bill by 31 March. This seasonal scheme provides support to households who may struggle to keep warm over winter. We do have a limited fund so get in early!

Coming Soon!

Let’s Talk Energy Fund

SSE provides support for household energy bills to those who may be struggling. From insulation and replacement heating systems to energy-efficient white goods. We may require you to take actions to help you get back on track with your energy payments.

Coming Soon!

Let’s Talk Energy Fund

Scottish Power provides support for household energy bills to those who may be struggling. From insulation and replacement heating systems to energy-efficient white goods. We may require you to take actions to help you get back on track with your energy payments.

Coming Soon!

Warm Home Discount

Charis manage the Warm Home Discount scheme on behalf of British Gas with successful applicants receiving a £140 credit towards their electricity bill by 31 March. This seasonal scheme provides support to households who may struggle to keep warm over winter. We do have a limited fund so get in early!

Coming Soon!

Warm Home Discount

The Park Homes Warm Home Discount scheme is funded by contributions from various energy suppliers and offers support to those who live permanently in a Park Home and pay their electricity bills directly to their site owner. Do not apply if you receive your bill from a national energy supplier.

Coming Soon!

Warm Home Discount

Charis manage the Warm Home Discount scheme on behalf of Utility Warehouse with successful applicants receiving a £140 credit towards their electricity bill by 31 March. This seasonal scheme provides support to households who may struggle to keep warm over winter. We do have a limited fund so get in early!

Additional support from Charis

Frequently Asked Questions

COVID-19 Update FAQs

Have you been impacted by COVID-19?

We understand that some customer maybe finding it harder to manage their energy bills as a result of COVID-19. If you’re struggling or think your bill isn’t right, please contact your energy supplier directly.

E.ON Energy – Visit www.eonenergy.com/help/extra-help or call 0333 202 4461
EDF Energy – Visit www.edfenergy.com/for-home/help-support/help-centre or call  0333 009 6992
npower – Visit www.npower.com/help-and-support/extra-support/ or call 0800 073 3000
E.ON Next – Visit www.eonnext.com/help or call 0808 501 5200 or email hi@eonnext.com

The best way to stay in touch with your energy supplier and keep up to date with your energy usage is to create an online account. You can do this on your energy suppliers website.

We’re working with the above suppliers to help venerable customers who are in debt. Complete an application online with us today by registering on https://forms.lets-talk.online/Login and one of our assessors will be in touch.

If your supplier isn’t listed above then, currently we don’t work with them. However, you can keep checking our funds on www.lets-talk.online/Home/Support_Funds_Individual to see if funding becomes available. You can also visit their website directly for advice.

For the latest government financial support advice please visit – www.gov.uk/coronavirus/worker-support?priority-taxon=774cee22-d896-44c1-a611-e3109cce8eae

Alternatively, anyone can get free advice from the below organisations;

Citizens Advicewww.citizensadvice.org.uk/about-us/contact-us/contact-us/contact-us/
StepChange Debt Charity – Freephone 0800 138 1111 or www.stepchange.org/contact-us.aspx
Turn2Us National Charitywww.turn2us.org.uk/Support-Us
National Debt Line – Freephone 0808 808 4000 or nationaldebtline.co.uk
Advice UK – Freephone 0300 777 0107 or adviceuk.org.uk
Payplan – Freephone 0800 917 7823 or payplan.co.uk

Application & Assessment FAQs

How long will it take to complete an application form?

On average it can take around 45 minutes if you have all your information to hand. Start your application online today by registering on https://www.lets-talk.online/Home/Support_Funds_Individual

What information do I need to complete an application form?

You will need to have the following information to complete your application:

  • Your gas and/or electricity account numbers
  • Your latest meter readings (meter readings should be taken the day you submit your application). If you have any problems with this, please contact your energy supplier

You will also need to provide any supporting evidence which relates to your application. For example:

  • Evidence of any illnesses/learning difficulties diagnosed by a doctor or a medical professional.
  • Evidence of any income reduction or changes for example a Personal Independence Payment letter (PIP), payslip or Disability Living Allowance letter (DLA)
  • Evidence that you have been affected by a significant life-changing event

How long will it take to process my application before I get a decision?

We’ll check that you have provided all the information we need to make sure that one of our assessors can review your application. We’ll get back to you within 6 days if you need to provide further information and usually decide within 6 weeks.

I haven’t heard anything since applying, what’s going on?

If you log in to your online account, you’ll be able to check the status of your application. If you said on your application form that someone is helping you then, please check with them to see if they have received a letter or email. Sometimes emails can be sent to your spam or junk folder, so don’t forget to check these folders.

I’m struggling to complete my application form, where do I go for help?

Speak to a family member or a friend to see if they can help. If you’re still unsure, your Citizens Advice, Money Adviser, Housing Officer, Advice or Support Worker might be able to help.

Evidence & Documents FAQs

What if I don’t have all my evidence at the time of application?

You can save your application by clicking ‘save & continue’ and return to it when you’ve all the evidence ready to upload.

Do I need to provide you with evidence of my debt?

You don’t need to provide debt evidence as we’ll contact your energy supplier to confirm the debt on your account. That’s why it’s essential that we have a meter reading on the day you apply as it allows your energy supplier to confirm exactly what you owe.

What should I do if I have misplaced my benefit award letters or they are outdated?

We’ll only accept letters dated for the current tax year sent from the Department for Work and Pensions, Jobcentre Plus, the Pension Service or H M Revenue and Customs. You can request a copy by calling these departments or requesting your personal information online at www.gov.uk

Can I send original documents as evidence?

Please don’t send original documents as evidence as we’re not able to return them. Please upload photos of documents to your online application using the ‘Supporting evidence’ section.

What medical evidence can I send in as proof of illness?

We can only accept a medical summary or medical letter. These must be dated within the last 6 months. They must include your/household member’s name, address and your/their medical condition/s. You can upload photos to your online application using the ‘Supporting evidence’ section.

Why have I received a letter/email asking for information that I have already provided?

The information you’ve provided may not be within acceptance criteria. Please check your letter/email carefully as there will be a specific reason stated as to why you have been asked again.

What are the acceptance criteria for evidence?

Based on your circumstances, we can accept the following as evidence;

  • Evidence of any illnesses/learning difficulties diagnosed by a doctor or a medical professional. We’ll only accept a medical summary, medical letter or a letter from your therapist. These must be dated within the last 6months. They must include your name or the named household person and medical condition/s
  • Evidence of Personal Independence Payment (PIP), Attendance Allowance (AA) or Disability Living Allowance DLA (DLA). These must be dated for the current tax year.
  • Evidence that you’ve been affected by a significant life changing event. We can accept a death certificate, court letters, police report or a report from your support worker
  • Evidence that you’ve been affected by exceptional circumstances. We can accept a police report, court letters or a report from your support worker
  • Evidence of any income reduction or changes before and after any reductions. We can accept wage slips or any benefits and/or tax credits you receive

All the above must include your household address and your name or the named household member. Failing to provide correct information or evidence could lead to your application being declined.

I have been asked to provide a budget sheet as evidence, who can help me with this?

We recommend all applicants complete a Budget Sheet. However, for some of our funds it’s mandatory. You can do this with a Financial Conduct Authority (FCA) approved Adviser, to find one near you go to www.fca.org.uk. All FCA approved citizens advice advisers provide a service which is free.

Energy Debt FAQs

I’m unable to read my meters, what do I do?

Please contact your energy supplier who will be able to help. Unfortunately, we’ll not be able to assess any application for energy debt without up to date meter readings.

I have applied to the fund to help with my debt, but my energy supplier is still contacting me for payment, what do I do?

Let your Energy supplier know that you have made an application and they may be able to hold the payments whilst its under review. If your application has been awarded, then you’ll need to contact your energy supplier about setting up a provisional payment plan.

I’ve been awarded but have been asked to set up a provisional payment plan. Why?

A provisional payment plan will temporarily replace your current payment plan. It’ll help prove that you can pay for your ongoing energy usage before being awarded. Make sure you contact your energy supplier to set this up.

Can you help with a debt I have already paid?

No, we can only help with outstanding debts.

If I’m successful in getting help with my gas or electricity debt, how will I receive payment?

If you successfully complete your provisional payment plan, we’ll work with your supplier to make the payment directly to your energy account.

White Goods FAQs

Can I change my mind after delivery has taken place?

No, once the appliance has been delivered, we’re unable to collect and/or return your freestanding appliance.

Can I extend my warranty/guarantee?

Extended warranties may be purchased directly from the manufacturer.

Can I have a receipt?

We’re unable to provide a receipt for your freestanding appliance. Please keep a copy of the award letter as proof of purchase.

What happens if there is an issue with the appliance/the appliance has developed a fault?

Any faults after the point of delivery will need to be referred to the manufacturer to investigate. We’re unable to reimburse for any damaged or spoiled goods. The manufacturer of the machine may be able to help, but this is at their discretion.

What after care is available?

Once the freestanding appliance has been delivered, you’ll have a minimum warranty of 1-year. If there are any faults within your warranty period, you should contact the manufacturer. Any faults outside of warranty may be chargeable by the manufacturer to repair.

Will the appliance affect my energy bills?

All freestanding appliances provided are energy efficient. Please refer to the manufacturers website for comparisons to understand the impact on your energy bills.

Do all applicants receive the same make and model?

The make and model of the appliance can vary based on availability. Freestanding appliances can be subject to change but will meet a minimum specification set.

Can I change my appliance/size/make and model/colour?

No. Please make sure that you’ve applied for the correct appliance before submitting your application.

There was an accident whilst the appliance was being delivered what can you do?

Any accidents or incidents that happen during delivery should be reported to the delivery company as soon as possible.

Can I change my delivery time slot?

No. All delivery time slots are provided by the delivery company and are dependent on when they are in your area.

How long is the delivery time slot?

Your initial delivery slot will be between the hours of 7am and 7pm. Some of our suppliers may provide a shorter time slot either the day before or on the day of delivery. The supplier will confirm this with you at the time of booking.

How long will it take to complete an application form?

On average it can take around 45 minutes if you have all your information to hand. Start your application online today by registering on https://www.lets-talk.online/Home/Support_Funds_Individual

What information do I need to complete an application form?

You will need to have the following information to complete your application:

  • Your gas and/or electricity account numbers
  • Your latest meter readings (meter readings should be taken the day you submit your application). If you have any problems with this, please contact your energy supplier

You will also need to provide any supporting evidence which relates to your application. For example:

  • Evidence of any illnesses/learning difficulties diagnosed by a doctor or a medical professional.
  • Evidence of any income reduction or changes for example a Personal Independence Payment letter (PIP), payslip or Disability Living Allowance letter (DLA)
  • Evidence that you have been affected by a significant life-changing event

Can I rebook my delivery if it fails?

Yes, at our discretion, we’ll allow one further attempt to deliver and connect the freestanding appliance.

Can it be delivered to a different address?

No, all freestanding appliances must be delivered to the address given on your application form, unless, you’re due to move. In this case you must tell us your moving date and new address before the application is approved. You may need to provide evidence of your new address, such as a tenancy agreement.

Do I have to have the appliance connected?

Yes, connection must take place on the day of delivery. If the appliance isn’t connected, the delivery will fail, and the appliance will be returned to the supplier.

How long do I need to wait after the award to hear about my delivery?

After you receive your award confirmation, our delivery team will call you within 10 working days.

How will I be contacted to book in delivery?

Our team will call you within 10 working days to arrange delivery of the freestanding appliance. Please make sure the telephone number on your application is correct, you must tell us about any contact detail changes. If we’re unable to contact you, this will result in your application being withdrawn.

If I cancel my appliance, will this affect my debt application?

No, the freestanding appliance will be cancelled, and your debt application will continue as normal. If you need to arrange a cancellation, please email us on DeliveryQueries@Charisgrants.com

My appliance hasn’t been delivered yet, what do I need to do?

We aim to call you within 10 workings days to arrange delivery. If you haven’t heard from us within this timeframe then please email us on DeliveryQueries@Charisgrants.com with your telephone number and we’ll call you.

What do I do if I am told the appliance is now out of stock?

We’ll already be looking into this for you and looking for an alternative. If you’ve not been contacted within 7 days then, please call us on 01733 421 069.

Will it be a fully qualified person that connects the appliance?

Yes, all connections will be completed by qualified personnel.

Can Charis help you?

If you need any additional support our customer service team is available to provide the support you need.