COVID-19 – Update


Contents:

  • Delivery of White Goods
  • Useful links and contact numbers

  • Delivery of White Goods

    We are pleased to announce that our delivery partner, Whirlpool, have resumed their full installation service from 1st July 2020. We are now able to install new appliances and disconnect and remove old ones. The installation service is subject to current government guidelines on COVID-19 and will follow social distancing guidelines when entering applicant’s homes.

    This service will continue to be monitored and reviewed should there be any changes to the COVID-19 guidelines issued by the government. Any changes to this service will be communicated to applicants at the time of their award.

    What other support is available to me?

    The Charis phone lines are fully operational and our staff are ready to take your calls. As with other organisations though, we are experiencing high call volumes.

    If we are unable to assist, we may signpost you to other organisations. It may, therefore, save you time if you are able to check the following information before calling us as the answer to your query may be there.

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    Useful links and contact numbers

    Benefit Enquiries

    Useful links:

    https://www.understandinguniversalcredit.gov.uk/coronavirus

    https://www.gov.uk/government/news/coronavirus-support-for-employees-benefit-claimants-and-businesses

    https://www.gov.uk/government/news/coronavirus-covid-19-guidance-for-employees-employers-and-businesses

    https://www.gov.uk/coronavirus

    Useful Contact Numbers:

    Universal Credit helpline 0800 328 5644
    Job Centre Plus 0800 169 0350
    JSA/Income Support/Incapacity Benefit or ESA 0800 169 0310

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    Help with Essentials

    Useful links:

    https://www.trusselltrust.org

    https://www.stepchange.org/debt-info/emergency-funding.aspx

    https://www.salvationarmy.org.uk/emergency-assistance

    https://www.nutrition.gov/topics/food-assistance-programs

    https://www.moneysavingexpert.com/news/2020/03/energy-firms-move-to-help-customers-unable-to-top-up-due-to-coro

    https://stepdebtsupport.co.uk

    https://www.turn2us.org.uk

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    Support Helplines

    Useful links:

    https://www.thesilverline.org.uk

    https://www.ageuk.org.uk

    https://www.samaritans.org

    https://www.mind.org.uk

    Useful Contact Numbers:

    Aged UK 0800 678 1602
    Samaritans 0207 367 4500
    Mind 0300 123 3393

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