We understand that some customers maybe finding it harder to manage their energy bills as a result of COVID-19. If you’re struggling or think your bill isn’t right, please contact your energy supplier directly.
The best way to stay in touch with your energy supplier and keep up to date with your energy usage is to create an online account with them directly. You can do this on your energy supplier’s website.
We’ve collated some information which you may find useful during this time below.
We’ve put together some frequently asked questions which cover the concerns customers may have. Please visit our FAQs.
We’re working with the below suppliers to help vulnerable customers. Visit their website today or give them a call to find out the latest advice and information.
|E.ON Energy||Visit www.eonenergy.com/help/extra-help or call 0333 202 4461|
|EDF Energy||Visit www.edfenergy.com/for-home/help-support/help-centre or call 0333 009 6992|
|Npower||Visit www.npower.com/help-and-support/extra-support or call 0800 073 3000|
|E.ON Next||Visit www.eonnext.com/help call 0808 501 5200 or email firstname.lastname@example.org|
If your supplier isn’t listed above then, currently we don’t work with them. However, you can visit their website directly for the latest advice. This is usually in the help or FAQs section.
Some funds may be able to help provide you with a household appliance(s). If you’re eligible, our delivery partner, Whirlpool, will still be able install and connect the new appliance(s). They will also disconnect and remove old ones. The installation service is subject to current government guidelines on COVID-19 and will follow social distancing guidelines when entering customer’s homes. If this changes, we’ll let customers know.
For the latest government financial support advice please visit www.gov.uk/coronavirus/worker-support or call the relevant departments below:
Alternatively, anyone can get free advice from the below organisations;
|Citizens Advice||Visit www.citizensadvice.org.uk|
|StepChange Debt Charity||Freephone 0800 138 1111 or www.stepchange.org|
|Turn2Us National Charity||Visit www.turn2us.org.uk|
|National Debt Line||Freephone 0808 808 4000 or nationaldebtline.co.uk|
|Advice UK||Freephone 0300 777 0107 or adviceuk.org.uk|
|Payplan||Freephone 0800 917 7823 or payplan.co.uk|
|Aged UK||Freephone 0800 678 1602 or www.ageuk.org.uk|
|Samaritans||Freephone 0207 367 4500 or www.samaritans.org|
|Mind||Freephone 0300 123 3393 or www.mind.org.uk|