COVID-19 – Update

Contents:

  • Useful links and contact numbers
  • Delivery of Freestanding Appliances
  • Other support available

  • Useful links and contact numbers

    We understand that some customer maybe finding it harder to manage their energy bills as a result of COVID-19. If you’re struggling or think your bill isn’t right, please contact your energy supplier directly.

    The best way to stay in touch with your energy supplier and keep up to date with your energy usage is to create an online account with them directly. You can do this on your energy supplier’s website.

    We’ve collated some information which you may find useful during this time below.

    Support we can offer

    • The first step towards understanding and managing your finances is to create your own personal budget plan. Our online user-friendly Money Management Tool is free to use and should only take a few minutes to complete if you have all your financial information to hand. You access this tool by clicking this link
    • Our free Benefits Eligibility Checker will help you check to see if you are receiving all the benefits which you may be entitled to. Complete the simple, confidential online questionnaire by clicking this link
    • We’re working with a few suppliers to provide Energy Funding to help vulnerable customers facing hardship. To find out more or apply today click this link

    We’ve put together some frequently asked questions which cover the concerns customers may have. Please visit our FAQs FAQs

    Support suppliers we work with can offer

    We’re working with the below suppliers to help vulnerable customers. Visit their website today or give them a call to find out the latest advice and information.

    E.ON Energy Visit www.eonenergy.com/help/extra-help or call 0333 202 4461
    EDF Energy Visit www.edfenergy.com/for-home/help-support/help-centre or call 0333 009 6992
    Npower Visit www.npower.com/help-and-support/extra-support or call 0800 073 3000
    E.ON Next Visit www.eonnext.com/help call 0808 501 5200 or email hi@eonnext.com

    If your supplier isn’t listed above then, currently we don’t work with them. However, you can visit their website directly for the latest advice. This is usually in the help or FAQs section.

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    Delivery of Freestanding Appliances

    Some funds may be able to help provide you with a household appliance/s. If you’re eligible, our delivery partner, Whirlpool, will still be able install and connect the new appliance/s. They will also disconnect and remove old ones. The installation service is subject to current government guidelines on COVID-19 and will follow social distancing guidelines when entering customer’s homes. If this changes, we’ll let customers know.

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    Other support available

    For the latest government financial support advice please visit www.gov.uk/coronavirus/worker-support?priority-taxon=774cee22-d896-44c1-a611-e3109cce8eae or call the relevant departments below:

    1. Universal Credit helpline 0800 328 5644
    2. Job Centre Plus 0800 169 0350
    3. JSA/Income Support/Incapacity Benefit or ESA 0800 169 0310

    Alternatively, anyone can get free advice from the below organisations;

    Citizens Advice Visit www.citizensadvice.org.uk/about-us/contact-us/contact-us/contact-us
    StepChange Debt Charity Freephone 0800 138 1111 or www.stepchange.org/contact-us.aspx
    Turn2Us National Charity Visit www.turn2us.org.uk/Support-Us
    National Debt Line Freephone 0808 808 4000 or nationaldebtline.co.uk
    Advice UK Freephone 0300 777 0107 or adviceuk.org.uk
    Payplan Freephone 0800 917 7823 or payplan.co.uk
    Aged UK Freephone 0800 678 1602 or www.ageuk.org.uk
    Samaritans Freephone 0207 367 4500 or www.samaritans.org
    Mind Freephone 0300 123 3393 or www.mind.org.uk

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