We are pleased to announce that our delivery partner, Whirlpool, have resumed their full installation service from 1st July 2020. We are now able to install new appliances and disconnect and remove old ones. The installation service is subject to current government guidelines on COVID-19 and will follow social distancing guidelines when entering applicant’s homes.
This service will continue to be monitored and reviewed should there be any changes to the COVID-19 guidelines issued by the government. Any changes to this service will be communicated to applicants at the time of their award.
The Charis phone lines are fully operational and our staff are ready to take your calls. As with other organisations though, we are experiencing high call volumes.
If we are unable to assist, we may signpost you to other organisations. It may, therefore, save you time if you are able to check the following information before calling us as the answer to your query may be there.
|Universal Credit helpline||0800 328 5644|
|Job Centre Plus||0800 169 0350|
|JSA/Income Support/Incapacity Benefit or ESA||0800 169 0310|
|Aged UK||0800 678 1602|
|Samaritans||0207 367 4500|
|Mind||0300 123 3393|