COVID-19 – Update


  • Delivery of White Goods
  • Useful links and contact numbers

  • Delivery of White Goods

    Due to the COVID-19 virus, our delivery partner, Whirlpool have made the difficult decision to change the way they can deliver white goods to recipients.

    With immediate effect, and for the foreseeable future, Whirlpool will not be able to install new appliances or disconnect and remove old ones. They will only be able to deliver appliances to the recipient’s door.

    Which white good items are affected?

    Washing machines, fridges and freezers will only be delivered to the door. Old appliances will not be disconnected or removed.

    The difficult decision has been taken to cancel all deliveries of cookers, both gas and electricity. This decision was made on safety grounds, to eliminate the risk to beneficiaries of having these items installed by an unqualified person.

    What does this mean for me?

    If you have been awarded a washing machine, fridge or freezer, you will be contacted by a Charis representative in the next few days to obtain some additional information regarding your situation at home.

    If you do not have someone living in your household who can:

  • Move the item from the door to the final location e.g. kitchen OR
  • Safely connect the item to the existing services
  • we will, unfortunately, have to cancel your delivery.

    If there is someone living in the household who has one or more of the symptoms of COVID-19, we will, unfortunately, have to cancel your delivery.

    Any deliveries which are cancelled will be reassessed once the current situation has changed.

    What other support is available to me?

    The phone lines are Charis are fully operational and our staff are ready to take your calls. As with other organisations though, we are experiencing high call volumes.

    If we are unable to assist, we may signpost you to other organisations. It may, therefore, save you time if you are able to check the following information before calling us as the answer to your query may be there.

    Back to top

    Useful links and contact numbers

    Benefit Enquiries

    Useful links:

    Useful Contact Numbers:

    Universal Credit helpline 0800 328 5644
    Job Centre Plus 0800 169 0350
    JSA/Income Support/Incapacity Benefit or ESA 0800 169 0310

    Back to top

    Help with Essentials

    Useful links:

    Back to top

    Support Helplines

    Useful links:

    Useful Contact Numbers:

    Aged UK 0800 678 1602
    Samaritans 0207 367 4500
    Mind 0300 123 3393

    Back to top