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With the project funded through a voluntary settlement agreed by an energy supplier with Ofgem, it was important that the redress funding could provide people in hardship a chance for future financial sustainability and improved well-being.
The Healthy Homes fund needed a partner who understood the energy sector and could design and deliver a scheme that specifically focussed on the needs of individual communities they were supporting and would provide greatest social impact and value.
Given the value of the project, it was essential that the applicants who sought some funding met stringent criteria, and that both outcomes from the project, and wider impacts, were closely tracked to provide confidence there was a clear consumer benefit.
With our experience and knowledge in the energy and charitable sectors we were perfectly placed to address the holistic needs of the vulnerable and fuel poor on a local need basis. We knew what was needed and what solutions would work; what might work in Kingston-upon Hull will be very different to that in Kingston-upon-Thames. Rather than donating the redress fund to one national charity, we formed partnerships with small, local delivery partners that could really make a difference to the communities they serve. This innovative approach provided far greater opportunity to reach those most in need.
We worked with the FBF to create a scheme to help vulnerable customers get access to energy and prevent self-disconnection.
With customer debt spiralling out of control, we supported npower in finding a sustainable way to support its customers.